ELA'S On the Water

Reviews about ELA'S On the Water

• perry smith

  Dec, 17 2017
  ★ ☆ ☆ ☆ ☆
  My wife and I are a minority couple. I am sadden to post this, but it needs to be in ELA'S review. I hope no one else has this type of experience.
  
  My wife and I made reservations for 7:30pm but arrived at 7pm and they asked us to wait until a table was available for us. While waiting two separate couples came in and were seated. The second couple said their reservations were for 8pm, but we continued to wait patiently until another couple came in and was seated immediately. I went and looked in the back and there was nice seating available. After I returned and told my wife they told us our table was available, it was the worst table in the area. We asked to be seated in the two nice seating locations and they said they were reserved as another couple was now being seated. Something did not feel right so I asked the gentleman seating there did he reserve that seat, HE SAID NO.
  
  It destoyed our evening. This should not happen in 2018. This is a very poor representation of the Hilton Head Community and no customer should ever experience anything like this.
  We told them we did not feel comfortable about eating there and went to another restaurant. I had to apologize to my wife for bringing her to such an establishment. I am never one to play the race card or publicly discuss these type of issues, but I must discuss this one.
  We have been fortunate and traveled to many countries and never has this happen and it should not.
  I hope ELA'S will do something to prevent issues like this from happening again.
  We went to Poseidon seafood steak raw bar and my wife told them what happened, they apologized for ELA'S behavior and they were great. Thanks Poseidon and staff.
  
  ELA'S responds, saying this is our fault because I my wife made reservation 15 min before arriving. Also stayed I demanded another table, we made no demands for any seats I only asked. We are not demanding people. The couple had not ordered, I would not nor did not interupt their dinner.
  My wife made reservations at 5:30 on open table, she only called to verify. Well we made reservations 10 minutes before arriving at Poseidon and when we arrived they were very full, but it was a great experience. The staff went out of there way to ensure we had a nice time.
  Customer feedback is crucial for business improvement. I hope this helps ELA'S in someway.
  The restaurant experience is more than a view, but I must admit the view is nice. We believe in moving forward and will dock and eat in the future. Hopefully the experience will not be the same. We will post if it improves everyone should be given the opportunity to improve. We do not seek any discounts we only want to experience life in various place.

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